FAQ Page

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What happens if I don’t make repayments on time?

You will be charged £18 for a Default Notice and we will contact you to resolve the issue.

What happens if I am having trouble making repayments?

Please call us to discuss this issue. Do not ignore the payment or you will incur charges, and we would rather avoid this.

Can I make additional repayments?

YES. You can make over payments throughout the term of your loan.

Will I receive a penalty for ending my loan early?

No. You will only pay interest for the time you borrowed the money.

Can I repay my loan at any time?

YES. You can settle your loan at any time.

How do I make repayments?

Monthly repayments can be made by any one of the following:

A.Standing Order
B. Credit Card
C. Cheque
D. Cash

Do I keep my vehicle?

Yes, as long as you keep up your repayments.

What am I responsible for?
You are responsible for the following for the duration of your loan:

A. Keeping up the repayments on your loan
B. The insurance, tax and MOT
C. The maintenance of your vehicle.

How will I receive the money?

It’s entirely up to you. You can choose to receive one of the following:

A. Cash
B. Bank Transfer
C. Banker’s Draft
D. Cheque.

When will I get the money?

Within one hour.

Do I need to sign anything?

Yes. The Loan Agreement.

Do I need to provide any documents?

Yes, we will need a copy of the following:

A. Driving license or Passport
B. Bank Statement
C. Vehicle Insurance
D. Vehicle logbook

We will also need:
A. A spare set of keys to your vehicle.

How much will I get?

You will be offered an amount determined upon the value of your vehicle.

Do you only give loans on cars?

No, we secure loan on all types of vehicle.

I’ve applied for a Logbook Loan, what happens next?

We will assess your vehicle.

What are your normal business hours?

We operate Monday to Friday, between the hours of 9am and 5pm.

Can I just pop in or do I need an appointment first?

Yes, you are welcome to come by our offices without an appointment.

Where are you based?

Our Address is:
250 Water Road, Wembley, Middlesex, HA0 1HX.

How do I get a Logbook Loan?

You have the option to:

B. Call us on FREEPHONE 0800 048 8844 or call us on: 0208 998 6775
C. Visit our offices

What is a Logbook Loan?

It is a loan secured against your vehicle. Much like a mortgage is secured on your property. For a more in depth look at logbook loans, please read our ” How It Works” section.